FAQ

What material are your jewelry made of?

Our jewelry is made of high-quality stainless steel, a durable and hypoallergenic material that is resistant to rust, corrosion, and tarnishing.

Is your jewelry suitable for sensitive skin?

Yes, stainless steel is hypoallergenic, making it ideal for people with sensitive skin or allergies to common metals.

Is your jewelry water-resistant?

Yes, stainless steel is resistant to water and humidity. However, to extend the lifespan of your jewelry, we recommend avoiding contact with chemicals such as perfumes, lotions, or chlorinated pools.

Do you offer returns or exchanges?

Yes, we accept returns or exchanges within 14 days of receipt, under certain conditions. Items must be unworn and in their original packaging.

What are the shipping fees?

Shipping fees are automatically calculated at checkout based on your address and the weight of your order.

Do you offer order tracking?

Yes, all orders shipped within Canada and the United States include a tracking number. For international orders, tracking availability depends on the shipping method selected.

How do I care for my stainless steel jewelry?

Simply clean them with a soft, dry cloth. Avoid harsh chemicals to preserve their shine.

How can I contact customer service?

You can contact us by email at Riyashop.co@gmail.com or through the contact form on our website. We respond within 24 to 48 hours.

What are the delivery times?

For Canada, standard delivery usually takes 3 to 7 business days. International delivery times vary depending on the destination. Exact delivery times are provided at checkout.

Where do you ship your products?

We ship across Canada and internationally via Canada Post.